|
"ICMS provides us with
a sophisticated tracking and search capabilities that a financial
institution of our size needs" - James
Mackerer, Senior Vice President, 2.5 billion, Hudson River Bank
and Trust Company
"I've watched
LCS grow from its inception" "ICMS has catapulted from a more basic
case management tool to a broad-based loss prevention tool with
the capabilities to quantify information for case management, fraud
analysis and compliance requirements". -Jim
Zardecki, senior vice president of Sovereign Bank.
'Before we had ICMS, we were
using our own home-grown case management system," said Mary
Dishong, director of security loss management for Waypoint. Using
an Access database, Dishong said the "old" method of case management
became a problem when it came time to pull reports. "We had to
retype everything into separate WORD documents if we wanted to send
a report to law enforcement officials."
Using ICMS, Dishong said suspicious
activity reports (SARs) are instantly completed and information
can be imported into reports that can be directly sent to law enforcement
officials. "Within one month of using the system, we noticed
we were more organized as a department," said Dishong. "Without
a doubt, ICMS has enabled us to be more productive and more organized."
According to Dishong, who has been
with Waypoint for eight years and was using the Access database
for four years, the results of using ICMS have been so positive
that Waypoint's ATM department is using ICMS as well.
|
BS & T Case Study